FAQ

Yes, place your order online, select bank deposit as the payment method and an invoice will be sent to your nominated email address.

Then email your purchase order to orders@sensoryandme.com.au

You can then make payment on receipt of the products.

For larger quantaties of products that may not be in stock, please get in touch and we will do our best to supply them.

Yes, we have a store at 3B 16-18 Beenleigh Redland Bay Rd, Loganholme QLD 4129, please see opening hours.

We accept the major credit cards Visa and MasterCard. You can also check out using PayPal or Direct Deposit. We also offer Afterpay. 

Often yes, if it aligns with and helps you achieve your NDIS plan goals.

Navigating NDIS funding for sensory equipment can be challenging, even with recent policy updates. 

Ask yourself: is it safe and appropriate? reasonable and necessary?

All items on Sensory & Me are low cost, low risk assistive technology under $1,500.

Please use this as a guide, we are not NDIS registered, therefore approval needs to be sought with NDIS.

To receive NDIS funding for sensory equipment, written justification from an Allied Health professional, such as an occupational therapist may help. They can outline how the items directly benefits your specific needs. If you're unsure about an item’s eligibility, reviewing your NDIS plan and seeking professional advice is a great place to start.

No. Sensory & Me only ships within Australia.

Orders are dispatched within 1-5 business days and delivery times are dependent on Australia Post and whether you select Standard (3-8days) or Express (1-2 days) Remote areas can take longer.

Please Note, dispatch times may take longer during SALE periods

Sensory & Me has a flat rate shipping of $14.95 for standard orders and $18.95 for express orders.

PLEASE NOTE: Bulky/Heavy products -Depending on location additional shipping fees may apply, this will be calculated at checkout

If Australia Post accepts responsibility for the loss of your parcel in transit, you will be covered up to $100. Sensory & Me take no responsibility for loss of parcels in transit.

Customer satisfaction is of the utmost importance to us.

If a product is defective, it will be exchanged for a new product at no additional charge. Notification of damaged / faulty items must be received in writing. Please contact us within 5 days of receiving your order. Returns must include a copy of our delivery packing slip and be received by Sensory & Me within 14 days of return notification. Products received after this period may not be eligible for return. Refund / exchange is not guaranteed and is subject to our review of the returned product. Shipping charges will not be refunded and the cost of the return shipping is payable by the customer.

For hygiene reasons we do not exchange or refund Body Socks, Bed Socks, Tunnels, Resistance Bands and chews.  Please ensure you select these items carefully before purchasing.

Errors can occur on discounts as they change frequently, please contact the team if your discount code or discount has not been applied.  All codes and discounts must be generated by Sensory & Me® staff. Any and all discounts that are not genuine Sensory & Me® codes will not be honored. 

Our dedicated NDIS team member is available via phone or email to help with your NDIS questions.  If you need help with product selection or an invoice please let us know on ndis@sensoryandme.com.au  or 0483 207 653.

Sensory & Me® is not an NDIS Registered Provider. You can however place an order in store or online to claim through your NDIS funding.

When placing your order online, it is important that you put the Participants Name, Phone Number, Participant NDIS Number & Delivery Address. This will help with invoices being processed by your plan manager. You can enter the NDIS # after the surname or in the company field. 

NDIS Self Managed: Please place your order online and pay with your preferred payment method. When you pay for the order a Tax receipt/invoice is sent to the nominated email so you are able to claim back your invoice. Click on the blue link in the order confirmation email to download the invoice.

NDIS Plan Managed: 

How to Order & Generate an Invoice

Step 1 – Add your items to cart
Browse our website and add the products you would like to purchase to your cart.

Step 2 – Proceed to checkout
Once you have finished shopping, go to your cart and select Checkout.

Step 3 – Enter the NDIS Participant’s details
When placing your order, it is important that the order is entered using the NDIS Participant’s details. This helps ensure your Plan Manager has the correct information to process the invoice.

Please enter:

• Participant’s full name
• Participant’s NDIS number – enter the NDIS number directly after the participant’s surname

For example:
Surname: Smith – NDIS #123456789

Step 4 – Select NDIS Plan Managed
At the payment stage, select NDIS Plan Managed as your payment option.

Step 5 – Complete your order
Submit your order. No payment is required at this stage.

Step 6 – Download your PDF invoice
You will receive an order confirmation email after placing your order. Click the invoice link in your order confirmation email to download a PDF copy of your invoice.

You can then forward the PDF invoice to your Plan Manager for payment.

Step 7 – 
We will hold your order for 21 days while awaiting payment. If payment has not been received within this timeframe, the order will be cancelled.

Step 8 – Payment received
Once the funds have cleared into our account:

Shipping orders: We will pack and dispatch your order.

Click & Collect orders: We will notify you when your order is ready for collection.
To have your order extended please send an email to ndis@sensoryandme.com.au

Navigating NDIS funding for sensory equipment can be challenging, even with recent policy updates. 

Ask yourself: is it safe and appropriate? reasonable and necessary?

All items on Sensory & Me are low cost, low risk assistive technology under $1,500.

Please use this as a guide, we are not NDIS registered, therefore approval needs to be sought with NDIS.

To receive NDIS funding for sensory equipment, written justification from an Allied Health professional, such as an occupational therapist may help. They can outline how the items directly benefits your specific needs. If you're unsure about an item’s eligibility, reviewing your NDIS plan and seeking professional advice is a great place to start.

Lost in transit - If Australia Post accepts responsibility for the loss of your parcel in transit, you will be covered up to $100. Sensory & Me take no responsibility for loss of parcels in transit. Please lodge your claim with Australia Post.