FAQ

Yes, place your order online, select bank deposit as the payment method and an invoice will be sent to your nominated email address.

Then email your purchase order to orders@sensoryandme.com.au

You can then make payment on receipt of the products.

For larger quantaties of products that may not be in stock, please get in touch and we will do our best to supply them.

Yes, we have a store at 3B 16-18 Beenleigh Redland Bay Rd, Loganholme QLD 4129, please see opening hours.

We accept the major credit cards Visa and MasterCard. You can also check out using PayPal or Direct Deposit. We also offer Afterpay. 

Navigating NDIS funding for sensory equipment can be challenging, even with recent policy updates. So, what items are eligible for funding, and which ones aren’t?

Sensory equipment includes tools that support touch, sight, sound, and movement, helping individuals manage emotions, stay calm, and enhance therapy. Certain items, such as adaptive clothing, chewable aids (if approved in your plan), and noise-cancelling headphones, may be funded if they are considered essential supports. However, many common sensory products—like trampolines, swings, bean bags, and standard balls—are typically classified as general household or recreational items and are not covered.

To receive NDIS funding for sensory equipment, written justification from an Allied Health professional, such as an occupational therapist, is usually required. This should outline how the item directly benefits your specific needs. If you're unsure about an item’s eligibility, reviewing your NDIS plan and seeking professional advice is a great place to start.

No. Sensory & Me only ships within Australia.

Orders are dispatched within 1-3 business days and delivery times are dependent on Australia Post. Remote areas can take longer.

Sensory & Me has a flat rate shipping of $14.95 for standard orders and $18.95 for express orders.

PLEASE NOTE: Bulky/Heavy products -Depending on location additional shipping fees may apply, this will be calculated at checkout

If Australia Post accepts responsibility for the loss of your parcel in transit, you will be covered up to $100. Sensory & Me take no responsibility for loss of parcels in transit.

Customer satisfaction is of the utmost importance to us.

If a product is defective, it will be exchanged for a new product at no additional charge. Notification of damaged / faulty items must be received in writing. Please contact us within 5 days of receiving your order. Returns must include a copy of our delivery packing slip and be received by Sensory & Me within 14 days of return notification. Products received after this period may not be eligible for return. Refund / exchange is not guaranteed and is subject to our review of the returned product. Shipping charges will not be refunded and the cost of the return shipping is payable by the customer.

For hygiene reasons we do not exchange or refund Body Socks, Bed Socks, Tunnels, Resistance Bands and chews.  Please ensure you select these items carefully before purchasing.

Errors can occur on discounts as they change frequently, please contact the team if your discount code or discount has not been applied.  All codes and discounts must be generated by Sensory & Me® staff. Any and all discounts that are not genuine Sensory & Me® codes will not be honored. 

Our dedicated NDIS team member is available via phone or email to help with your NDIS questions.  If you need help with product selection or an invoice please let us know on ndis@sensoryandme.com.au  or 0483 207 653.

Sensory & Me® is not an NDIS Registered Provider. You can however place an order in store or online to claim through your NDIS funding.

When placing your order online, it is important that you put the Participants Name, Phone Number, Participant NDIS Number & Delivery Address. This will help with invoices being processed by your plan manager. You can enter the NDIS # after the surname. 

NDIS Self Managed: Please place your order online and pay with your preferred payment method. If you pay for the order a Tax receipt/invoice is sent to the nominated email so you are able to claim back your invoice. Orders without immediate payment will be held for 7 days. If the order has not been paid, within this timeframe, a reminder will be sent. 

NDIS Plan Managed: Choose the NDIS Plan Managed option in checkout to have an invoice sent directly to you to forward on to your plan manager. Orders will be held for 14 days. If the order has not been paid, within this timeframe, a reminder will be sent. Once the money is in our account we will ship your order out or notify you it is ready for collection.

If NDIS orders are not paid within the allocated timeframes, they will be cancelled. To have your order extended please send an email to ndis@sensoryandme.com.au

Navigating NDIS funding for sensory equipment can be challenging, even with recent policy updates. So, what items are eligible for funding, and which ones aren’t?

Sensory equipment includes tools that support touch, sight, sound, and movement, helping individuals manage emotions, stay calm, and enhance therapy. Certain items, such as adaptive clothing, chewable aids (if approved in your plan), and noise-cancelling headphones, may be funded if they are considered essential supports. However, many common sensory products—like trampolines, swings, bean bags, and standard balls—are typically classified as general household or recreational items and are not covered.

To receive NDIS funding for sensory equipment, written justification from an Allied Health professional, such as an occupational therapist, is usually required. This should outline how the item directly benefits your specific needs. If you're unsure about an item’s eligibility, reviewing your NDIS plan and seeking professional advice is a great place to start.

Lost in transit - If Australia Post accepts responsibility for the loss of your parcel in transit, you will be covered up to $100. Sensory & Me take no responsibility for loss of parcels in transit. Please lodge your claim with Australia Post.