FAQ

What forms of payment do you accept?
We accept the major credit cards Visa and MasterCard. You can also check out using PayPal or Direct Deposit.

Shipping
Do you ship Internationally?
No. Sensory & Me only ships within Australia.

How long will delivery of my order take?
Orders are dispatched within 2-3 business days and delivered within 1-7 business days. Remote areas can take longer.

Australia Post Updates for expected shipping times

How much does shipping cost?
Sensory & Me has a flat rate shipping of $9.95 for standard orders and $12.95 for express orders.

Exchange / Refund Policy?
Customer satisfaction is of the utmost importance to us.

If a product is defective, it will be exchanged for a new product at no additional charge. Notification of damaged / faulty items must be received in writing. Please contact us within 5 days of receiving your order. Returns must include a copy of our delivery packing slip and be received by Sensory & Me within 14 days of return notification. Products received after this period may not be eligible for return. Refund / exchange is not guaranteed and is subject to our review of the returned product. Shipping charges will not be refunded and the cost of the return shipping is payable by the customer.

For hygiene reasons we do not exchange or refund Body Socks, Bed Socks, Tunnels or Resistance Bands. Please ensure you select these items carefully before purchasing.

Discounts

Errors can occur on discounts as they change frequently please contact the team if your discount code or discount has not been applied.  All codes and discounts must be generated by Sensory & Me® staff. Any and all discounts that are not genuine Sensory & Me® codes will not be honored. 

 

NDIS?
Sensory & Me is not a registered NDIS provider however some of our products can be purchased if you are Self Managed or Plan Managed.

Self Managed: Please place the order online and pay with any method you choose. You can then use the receipt to make a payment request in your portal through the budget your items were provided in.

Plan Managed: Please place your order online and pay with Direct Deposit. You can then send the unpaid receipt to your Plan Manager. Once payment has been made your items will be shipped.