Our dedicated NDIS team member is available via phone or email to help with your NDIS questions. If you need help with product selection or an invoice please let us know on ndis@sensoryandme.com.au or 0483 207 653.
Sensory & Me® is not an NDIS Registered Provider. You can however place an order in store or online to claim through your NDIS funding.
When placing your order online, it is important that you put the Participants Name, Phone Number, Participant NDIS Number & Delivery Address. This will help with invoices being processed by your plan manager. You can enter the NDIS # after the surname.
NDIS Self Managed: Please place your order online and pay with your preferred payment method. If you pay for the order a Tax receipt/invoice is sent to the nominated email so you are able to claim back your invoice. Orders without immediate payment will be held for 7 days. If the order has not been paid, within this timeframe, a reminder will be sent.
NDIS Plan Managed – How to place an Order & Generate an Invoice
Step 1 – Add your items to cart
Browse our website and add the products you would like to purchase to your cart.
Step 2 – Proceed to checkout
Once you have finished shopping, go to your cart and select Checkout.
Step 3 – Enter the NDIS Participant’s details
When placing your order, it is important that the order is entered using the NDIS Participant’s details. This helps ensure your Plan Manager has the correct information to process the invoice.
Please enter:
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Participant’s full name
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Participant’s NDIS number – enter the NDIS number directly after the participant’s surname
For example:
Surname: Smith – NDIS #123456789
Step 4 – Select NDIS Plan Managed
At the payment stage, select NDIS Plan Managed as your payment option.
Step 5 – Complete your order
Submit your order. No payment is required at this stage.
Step 6 – Download your PDF invoice
You will receive an order confirmation email after placing your order. Click the invoice link in your order confirmation email to download a PDF copy of your invoice.
You can then forward the PDF invoice to your Plan Manager for payment.
Step 7 –
We will hold your order for 21 days while awaiting payment. If payment has not been received within this timeframe, the order will be cancelled.
Step 8 – Payment received
Once the funds have cleared into our account:
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Shipping orders: We will pack and dispatch your order.
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Click & Collect orders: We will notify you when your order is ready for collection.
To have your order extended please send an email to ndis@sensoryandme.com.au
Can I use my funding for Sensory items?
Often yes, if it aligns with and helps you achieve your NDIS plan goals.
Navigating NDIS funding for sensory equipment can be challenging, even with recent policy updates.
Ask yourself: is it safe and appropriate? reasonable and necessary?
All items on Sensory & Me are low cost, low risk assistive technology under $1,500.
Please use this as a guide, we are not NDIS registered, therefore approval needs to be sought with NDIS.
To receive NDIS funding for sensory equipment, written justification from an Allied Health professional, such as an occupational therapist may help. They can outline how the items directly benefits your specific needs. If you're unsure about an item’s eligibility, reviewing your NDIS plan and seeking professional advice is a great place to start.