Refund policy

Exchange / Refund Policy?
Customer satisfaction is of the utmost importance to us.

If a product is defective, it will be exchanged for a new product at no additional charge. Notification of damaged / faulty items must be received in writing. Please contact us within 5 days of receiving your order. Returns must include a copy of our delivery packing slip and be received by Sensory & Me within 14 days of return notification. Products received after this period may not be eligible for return. Refund / exchange is not guaranteed and is subject to our review of the returned product. Shipping charges will not be refunded and the cost of the return shipping is payable by the customer.

For hygiene reasons we do not offer returns on all products, returns are at our discretion. Please ensure you select items carefully before purchasing.