Shipping Protection

Add extra peace of mind to your order with our optional Shipping Protection service.

Shipping Protection provides priority support and faster resolution if your parcel is:

• Lost in transit
• Damaged during delivery

If an issue occurs, our team will work with you to help arrange a replacement or suitable resolution as quickly as possible.

Perfect for customers wanting added reassurance when ordering sensory supports, gifts, or urgent items.

Please Note:
• Shipping Protection is optional
• This service applies to the order it is purchased with only
• Shipping Protection is non-refundable once your order has shipped
• Claims may require supporting information including photos or confirmation of delivery issues
• Sensory & Me will assess claims in line with our shipping and support policies